REMOTE I.T. SUPPORT

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Remote support or online technical support works with the help of a remote desktop connection which enables a technician to access your computer/server from a remote location. The technician then carries out troubleshooting techniques or routine procedures, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop/server and performing a task remotely.

It is a fast and effective way to keeping a handle on your company's I.T. software infrastructure.

On-demand advanced remote support solutions have emerged to address the inadequacies of email response systems and solely phone-based approaches to providing quality customer care. It is an effective alternative where the problem is such that onsite support is not necessary, but the expertise of an IT engineer are still required, thereby saving time and money.

Services include:

Microsoft based server and workstation software

 

Benefits of Remote Support:

Increased productivity and reduced travel time, in tandem with reduced costs of delivering support, are the key benefits of using on-demand remote support
An effective way to combat incessant I.T. security threats
In situations where on-site visits are very difficult, remote support is the best way to provide technical assistance
Adapts well to the unpredictability of end user needs
Improved problem diagnosis leads to faster first time contact resolution rates (versus phone and email)
Shortened call lengths reduce total number of calls, increasing productivity for support teams and those they serve
Transparency between user and support staff. Client is able to witness and better understand the added service provided and the value attached to that.
Allows hands-on interaction between support agent and customer, resolving pressing issues in real time.
Remote monitoring provides alerts and reports to offer early warning of potential system failures, resource utilisation issues and overall performance reporting
Maximize uptime: Proactive monitoring and alerting allows you to resolve issues prior to failure
Daily server monitoring – Monitor status of backups, antivirus updates and services
Real-time online support with rapid response times - Issues are resolved then and there. No scheduling of appointments days in advance.
Cost effective – No unnecessary call out fees and no hourly charges
Efficient, Affordable, Safe and Secure
Improve performance: Analyse trends to identify performance issues and upgrade requirements
Provides visual input allowing Supima to diagnose faults more accurately and more efficiently, and thereby resolving them with greater speed than a telephone call would. Telephone conversations may also lead to misunderstandings.
   

*Remote Support is Subject to Remote Access Availability (Dependent on Client's Software Infrastructure)

 

Please contact us for more information or to arrange an appointment so together we can assess your I.T. support requirements.

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