REMOTE IT SUPPORT
Remote support or online technical support works with the help of a remote desktop connection which enables a technician to access your computer/server from a remote location. The technician then carries out troubleshooting techniques or routine procedures, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop/server and performing a task remotely.
Services include:
- Routine Server Maintenance and Monitoring
- Software Updates, Antivirus Definition Updates
- Monitor Backups
- Virus Identification and Removal
- Remote Software Support for Servers
- Remote Software Support for Workstations
- Unlimited Remote Support Instances (for contract clients)
- Issues Requiring Onsite technical assistance are easily identified and the best course of action can be followed in the shortest time possible
For more complicated problems that cannot be rectified remotely, an appointment will be made for a support engineer to provide on-site assistance.
Benefits of Remote Support:
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Computer, Server and Network issues can be addressed |
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Rapid response times |
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Reduced system downtime |
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Proactive AND reactive support |
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Quality customer care and support |
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Increased staff productivity |
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Efficient, Affordable, Safe and Secure |
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If onsite assistance is required it can be quickly identified and scheduled |
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Reduced travel time means lower costs and less time wasted |
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Effective way to combat IT security threats |
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Convenient where on-site visits are very difficult, possibly due to location of client |
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By physically seeing the problem, Supima is able to make a quicker more accurate diagnosis (versus phone and email), allowing first time resolution of problems. Less frustration. |
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Shortened call lengths and reduce total number of calls |
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Transparency between user and support staff. Client is able to witness and better understand the added service provided and thus the service value |
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Remote monitoring provides alerts and reports to offer early warning of potential system failures, resource utilisation issues and overall performance reporting |
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Improve performance: Analyse trends to identify performance issues and upgrade requirements |
*Remote Support is Subject to Remote Access Availability (Dependent on Client's IT Security and Internet connectivity)
**Microsoft based server and workstation software
Please email us for more information or to arrange an appointment so together we can assess your IT support requirements.