ON-SITE I.T. SUPPORT
Value Added Services
Server Support
- Server administration
- Software service patches
- High-level server support
- Complex fault finding and troubleshooting
- Updating of virus definitions
- Backup of data (subject to an appropriate backup device being present and operational)
- Optimisation of server performance
- Security
- Assist with the installation of software and the configuration
- Implementation of hardware
- Data migration
Desktop Support
- General desktop user support
- Assist with the installation of peripheral equipment
- Assist with the installation and configuration of legal software
- Software service patches
- High-level desktop support
- Complex fault finding and troubleshooting
- Updating of virus definitions
- Optimisation of desktop performance
- Desktop standardisation throughout organization
- Implementation of hardware
- Data migration
Network Support
- Isolation of bottlenecks and associated problems
- Network troubleshooting
- Router and firewall configuration
- Wireless LAN setup
Network infrastructure issues will be handled by Supima's network cabling team
More and more companies are approaching outsourcing as a strategic proactive business practice. Outsourcing your I.T. to Supima Computers will enable you to continue with your core line of business with little or no interruptions, whilst affording you the peace of mind that your strategic assets are in good capable hands.
Our skilled and experienced team of support engineers are available to provide on-site technical support on an ad hoc basis for single issues, as well as routine support and maintenance through a scheduled service level agreement (SLA).
These scenarios are perfect for companies where a full-time I.T. person is not warranted, yet still need reliable relationship-based support.
Our support services will include; desktop and server software support, security administration, firewall implementation and administration, and the configuration of networked components.
Service Level Agreement (SLA)
What is an SLA?
A signed agreement between Supima Computers and you, our client, spanning one year, and guaranteeing your company preferential service regarding regular onsite support by an Outsource engineer at a reduced fixed rate.
SLA’s are customisable and flexible to suit your business requirements. Under this form of agreement, a certain amount of hours are allocated on a monthly basis. These hours are used to provide proactive as well as reactive services to allow for the general day-to-day maintenance of your I.T. environment. If assistance is required beyond these hours, Supima will gladly help, and the preferential pricing will still apply.
Benefits:
- An initially agreed upon number of hours on specific days are pre-allocated to your company
- Discounted hourly rate
- Priority response for SLA clients
- Scheduled anti-virus system updates
- Confirm successful backup of company data
- Preventative maintenance
- Reliable support
Ad Hoc Support
What is ad hoc support?
On-site support provided for clients that have not signed a Service Level Agreement with Supima. This may be preferred by smaller clients who do not require a set schedule for support, and who would rather operate on an as and when needed basis.
When onsite support is required, an appointment will be made with Supima’s Support Centre.
Please contact us for more information or to arrange an appointment so together we can assess your I.T. support requirements.