What is VoIP?
VoIP or Voice over Internet Protocol is a technology that involves the transmission of telephone calls over a data network like the Internet. VoIP is also referred to as IP telephony. In other words, VoIP can send voice, fax and other information over the Internet, rather than through the PSTN or regular fixed line telephone network.
How can VoIP assist my business?
VoIP is instrumental in taking care of four business requirements:
- Cost savings and optimisation
- Operational productivity and service levels
- Converged network carrying voice and data
- Increasing value added services
Would you like to save money on your company's monthly telephone bill?
With the lower interconnection costs and the leaps in technology, LCR or Least Cost Routing via premicells are a thing of the past. Gone are the days of SIM farms or gateways integrated into your PABX. Welcome to the new age of VoIP!
Email us for more information on our VoIP services and together we can analyse your telephone statements and evaluate current spend versus a new proposed cost saving solution.
Please note: IP PABX systems are geared for 15 users and up
Supima is an authorised reseller and integrator of ScopServ, an international IP telephony platform offering the most complete and comprehensive GUI on the market for telephony Server management interface based on Voice over Internet Protocol
Unique properties of ScopServ making it perfectly suited to any business environment:
- Feature packed
- Value for money
Functionalities of ScopServ
- All the basic functionalities such as call waiting, forwarding, transfer . . .
- E-Voicemail (voice messages appearing in your email inbox)
- Voice recording
- Fax – Email - Fax
- Auto Attendant "Thank you for calling ABC, your call will be attended to..."
- IVR i.e. "For sales dial 2"
- Management Systems
- Call Centre Applications
- Inter Branch VoIP Communications
- Queue management with intelligent call routing
Benefits of VoIP through ScopServ:
|Scalability - a system that can easily grow with your company|
|Integration into a single network - telephone and internet / emails|
|Flexible – Not tied to cabled extensions, just take your phone and move. Employees can connect regardless of where they are physically located.
With a VoIP PBX adding, moving, and changing users and sites is smooth and hassle-free.
Calls can be routed to mobile employees keeping them virtually connected, thus increasing productivity at the same time as reducing costs.
|Voice recording module - FICA|
|An entirely self managed system - Add users and extensions within minutes rather than weeks|
|Extensive reporting modules - Sort by day, extension ,destination etc. The integration of call management applications with telephony, enables analysis of calling patterns and better management of telephony resources|
|Voice mails sent directly to users' email inboxes|
|Remote management - quick response times, reduced support costs, remote updates|
|Cost effective - No Telkom telephone fees for inter-branch communication. Since VoIP uses the Internet as its backbone, the only cost you have when using it is the monthly Internet bill to your ISP. Calls are essentially free between branches. Inbound calls are also easily transferred to company branches.|
|Incoming analogue or digital calls can now be transferred between branches at no extra cost|
|Individual user profile setup|
|Web based GUI; configure and manage|
|Easy to use at all levels|
|Automatic call distribution, direct dial to extension or group|
|No additional licensing required with the Scopserv system|
|Advanced handset functionality|
|Superior voice quality|
|Streamlined communication both internally and externally. The equipment for a VoIP PBX resides within the organisation rather than with the telephone company. With all calls being transmitted via your data network, all connections and extensions are implemented and managed by the organisation. The move from a traditional PBX to a VoIP PBX does not have to be an all or nothing venture, it can be handled in manageable stages.|
|Ideal for Call Centres due to its flexibility, cost efficiency and enhanced customer service application capabilities. With VoIP, call centres are easily relocated, expansion is easily accomodated, and employees can be based offsite.|
Please email us for more information or to arrange an appointment so together we can assess your telephony requirements.