VoIP
Traditional PABX systems are fast being replaced by standards based, easily extensible and feature rich IP based VoIP solutions.
VoIP stands for Voice over Internet Protocol and is a technology that involves the transmission of telephone calls over a data network like the Internet. VoIP is also referred to as IP telephony. In other words, VoIP can send voice, fax and other information over the Internet, rather than through the PSTN or regular telephone network.
Instead of connecting to your telephone service’s jack as with a traditional phone, an IP phone connects straight to the Internet.
VoIP Facts:
- It is reliable
- It is affordable
- It is manageable
- It does not always require changes to existing PABX equipment
- VoIP is the future
Full VoIP solutions can be supplied that include:
- Voice recording
- Auto Attendant "Thank you for calling ABC, your call will be attended to..."
- IVR i.e. "For sales dial 2"
- Management Systems
- Database integration (Optional)
- Voicemail
- Call Centre Applications
- Inter Branch VoIP Communications
- Premicells can also be supplied (optional)
Benefits of Implementing a VoIP System:
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Scalability - a system that can easily grow with your company |
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Integration into a single network - telephone and internet / emails |
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Flexible – Not tied to cabled extensions, just take your phone and move. Employees can connect regardless of where they are physically located. With a VoIP PBX adding, moving, and changing users and sites is smooth and hassle-free |
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Voice recording |
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An entirely self managed system - Add users and extensions within minutes rather than weeks |
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Extensive reporting modules - Sort by day, extension ,destination etc. The integration of call management applications with telephony, enables analysis of calling patterns and better management of telephony resources |
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Voice mails sent directly to users' email inboxes |
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Remote management - quick response times, reduced support costs, remote updates |
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Cost effective - No Telkom telephone fees for inter-branch communication. Since VoIP uses the Internet as its backbone, the only cost you have when using it is the monthly Internet bill to your ISP. Calls are essentially free between branches. Inbound calls are also easily transferred to company branches. |
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Incoming analogue or digital calls can now be transferred between branches at no extra cost |
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Individual user profile setup |
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Automatic call distribution, direct dial to extension or group |
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No additional licensing required with the Scopserv system |
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Advanced handset functionality |
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Superior voice quality |
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Streamlined communication both internally and externally. The equipment for a VoIP PBX resides within the organisation rather than with the telephone company. With all calls being transmitted via your data network, all connections and extensions are implemented and managed by the organisation. The move from a traditional PBX to a VoIP PBX does not have to be an all or nothing venture, it can be handled in manageable stages. |
Please contact us for more information or to arrange an appointment so together we can assess your communication requirements.