Onsite and offsite support

Supima Technologies is dedicated to excellent service delivery with a unique position in the market to accommodate the ever-changing requirements and needs of our clients. We offer reliable and professional services such as IT repairs, IT support, Internet services, Network cabling, cloud services, IT Solutions, and IT products.

In this article, we will identify the core differences between onsite and offsite support. Identifying what is best for your particular business model is incredibly important to streamline efficiencies, reduce costs and deliver value.

Onsite support
The core benefits associated with onsite support would be that the IT issues can be resolved in real-time and additional issues can be identified before bigger problems may become evident. A risk mitigation plan can be implemented onsite and conversations about how to resolve the issue are distinctive benefits of onsite support.

Onsite support staff become trained and well-versed in fixing issues and thus become more efficient in resolving incidents and requests. Onsite support paves the way for building connections within the organization.

Offsite support
With the advent of remote support, an individual would connect with an IT support technician telephonically or over the internet. Maintenance issues and other assistance would be required using a particular type of software to log in directly to the other person’s machine. There is also a significant amount of reliability and security incorporated into offsite support frameworks.

Typical examples of remote IT support includes VPN connectivity, shared network drive access, locked accounts, applications not launching, locked accounts as well as hardware-related error messages. Remote IT support is an efficient and cost-effective support model that can be handled with scalability and reliability across a multitude of platforms.

Contact Supima Technologies for more information.