Why maintaining network infrastructure for communication is crucial during times of crisis (Covid-19)

During the current times, considering the extent of the Covid-19 pandemic, communication is very important for businesses – digital communication, to be exact. In the current state of the world, where face-to-face interaction is to be avoided, it is very important to maintain a network infrastructure. Here’s why maintaining a network infrastructure for communication is crucial during times of crisis:

Intranet communication

Intranet communication refers to the communication that takes place within an organisation over a digital platform. The coronavirus outbreak currently has us in lockdown, where most businesses, other than essential services, are continuing their work remotely – from the homes of employees. Maintaining a network infrastructure is highly important during this time to ensure employees are completing their work at a high quality, and to keep everyone in the company informed of tasks that need to be completed. Without a network infrastructure, businesses could fail.

Customer communication

We must remember that during this time, though we are isolated, it does not mean that we should forget about our customers. Customer communication is essential during this time in order to uphold your reputation and to maintain your entire customer base. Use the network infrastructure to help customers where you can, keep them informed of the situation and to allow them to express their own concerns.

Supplier communication

Suppliers are next on the list of essential communication that needs to take place over networks. This communication is to keep you informed of their current standing with regards to stock and to make them aware of your needs in order to continue running efficiently after the lockdown.